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Help Center

Welcome to the Stride Style Help Center! We are here to assist you with any questions or concerns you may have regarding your shopping experience. Below you will find answers to some of our most frequently asked questions and information on various aspects of our store. If you need further assistance, please don't hesitate to contact our support team.

1. Getting Started

How to Create an Account

  • Visit our website and click on the "Sign Up" button.

  • Fill in the required information, including your name, email address, and password.

  • Click "Create Account" to complete the registration process.

Navigating Our Website

  • Browse our collection of women's bottoms, skirts, pants, and shorts using the menu at the top of the page.

  • Use the search bar to find specific items or styles.

  • Filter products by size, color, price, and category to find exactly what you're looking for.

2. Placing an Order

How to Place an Order

  1. Select the desired product and choose your preferred size and color.

  2. Click "Add to Cart."

  3. Once you've finished shopping, click on the cart icon and then "Checkout."

  4. Enter your shipping and billing information.

  5. Choose your preferred payment method and complete the purchase.

Payment Options

  • We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment gateways.

  • All payments are processed securely to protect your personal information.

3. Shipping Information

Order Processing Time

  • Orders are processed within 1 to 3 business days (excluding weekends and holidays).

Shipping Methods and Rates

  • USA and Europe: Free shipping with estimated delivery times of 7 days (USA) and 15 days (Europe).

  • International Shipping: Available to various destinations with rates and delivery times varying based on location.

Order Tracking

  • After your order has shipped, you will receive a tracking number via email.

  • Use the tracking number to monitor your shipment's progress on the carrier's website.

Shipping to P.O. Boxes

  • We accommodate shipping to P.O. boxes; however, some carriers may have limitations. Please contact our customer support for assistance with P.O. box deliveries.

4. Returns and Exchanges

30-Day Return Policy

  • You have 30 days from the receipt of your order to request a return.

  • Items must be in their original condition, unworn or unused, with all tags attached and in original packaging.

  • Proof of purchase is required.

How to Initiate a Return

  1. Contact us at ufetaxoce735@gmail.com to request a return.

  2. Upon approval, you will receive a return shipping label and instructions.

  3. Send the item back to us at:

    THE LUDGEND LLC 9 ISLAND AVE APT 502 MIAMI BEACH, FL 33139, USA

Exchanges

  • To exchange an item, please follow the return process and place a new order for the desired product once your return is approved.

Non-Returnable Items

  • Perishable goods, custom products, personal care items, hazardous materials, sale items, and gift cards cannot be returned.

5. Managing Your Account

Updating Your Information

  • Log in to your account and navigate to the "Account Settings" section.

  • Update your personal information, shipping address, and payment details as needed.

Password Reset

  • If you've forgotten your password, click on the "Forgot Password" link on the login page.

  • Enter your registered email address to receive password reset instructions.

6. Frequently Asked Questions (FAQs)

Q: How can I track my order?

  • After your order has shipped, you will receive a tracking number via email. Use this number on the carrier’s website to monitor your shipment.

Q: What should I do if I receive a defective or incorrect item?

  • Please contact us immediately at ufetaxoce735@gmail.com with your order details and a description of the issue. We will assist you in resolving the problem.

Q: Can I change or cancel my order after placing it?

  • Orders can only be modified or canceled within 24 hours of placement. Please contact us as soon as possible at ufetaxoce735@gmail.com.

7. Contact Us

If you have any questions or need further assistance, our customer support team is here to help!

Contact Information:

THE LUDGEND LLC
9 ISLAND AVE APT 502
MIAMI BEACH, FL 33139, USA
Email: ufetaxoce735@gmail.com
Phone: +1 (561) 203-0882‬

Stride Style – Elevate Your Style with Every Step

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